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Chartwell-Yorke Store refund and general information

Your Statutory rights are not affected by any of the following store policies.

Ordering Online

Ordering Online with us is safe and secure!

We employ a method of interaction with our visitors that does not compromise credit card information. This online system is 100% secure.

We encourage you to feel comfortable using your credit card to conduct commerce on our site. If you wish, you may alternatively send us a Postal Order (only) or a cheque payable to "Chartwell-Yorke Ltd".

UK Schools, Colleges and Universities may send an official purchase order and we will supply together with our invoice to be paid within 30 days of the invoice date.

Return / Refund Policy

We will exchange items if they are faulty on delivery to you or are not required and we are notified within 7 days of the purchase/receipt of goods (whichever is the longer). All products to be returned must be carefully repackaged preferably in their original packing. If the goods have already been dispatched and it is simply a 'change of heart' then the return delivery costs will be bourn by the customer. However, if there is a fault, then reasonable return delivery costs will be bourn by us.

Delivery Information

Delivery time is usually 2 to 5 days from order.


Goods are charged at the price shown on the product pages on the date the customer places the order and are exclusive of VAT. Prices are correct at time of publication. Errors and omissions are excepted. Orders will be processed at our published prices, otherwise, in the case of any unexpected change in price, you will be informed and asked if you wish to reconsider your order before proceeding.


If we should receive a complaint about any part of our service, by phone,fax,e-mail or letter,then it will be dealt with promptly (we will reply within 5 working days).It will then be dealt with confidentially,and effectively.

Chartwell-Yorke (Educational Technology) Ltd. Registered at Companies House, Cardiff, 15th August 2002. Registered office address 114 High Street, Belmont, Bolton, Lancashire, BL7 8AL. Company registration number 4512372.