Store Policies

Your Statutory rights are not affected by any of the following store policies.

Ordering Online

Ordering Online with us is safe and secure!

We employ a method of interaction with our visitors that does not compromise credit card information. This online system is 100% secure.

We encourage you to feel comfortable using your credit card to conduct commerce on our site. If you wish, you may also send us a Postal Order (only) or a personal cheque. Personal cheques will delay your order as we must wait for your funds to clear before we ship any merchandise.

We encourage you to feel comfortable using your credit card to conduct commerce on our site. If you wish, you may alternatively send us a cheque payable to "Chartwell-Yorke Ltd" or contact us on behalf of your educational institution using an official purchase order number.

Return / Refund Policy

We will exchange items if they are faulty on delivery to you and we are notified within 10 days of the customer's receipt of the product. All products to be returned must be carefully repackaged in their original packing.

Delivery Information

Delivery time is usually 2 to 5 days from order.

Prices

Goods are charged at price shown on the product pages on the date the customer places the order and are exclusive of VAT. Prices are correct at time of publication. Errors and omissions are excepted. Orders will be processed at our published prices, otherwise, in the case of any unexpected change in price, you will be informed and asked if you wish to reconsider your order before proceeding.

Complaints

If we should receive a complaint about any part of our service, by phone,fax,e-mail or letter,then it will be dealt with promptly (we will reply within 5 working days).It will then be dealt with confidentially,and effectively.